Privacy Policy

Last Updated: [2025-04-10]

This Privacy Policy applies to information collected by Shenzhen Hanyun Unlimited Network technology Co., its subsidiaries, and affiliates (collectively, “Syvax”, “we”, “us”, or “our”) through our:

(collectively referred to as “Services”).

This Privacy Policy explains how we collect, use, share, and protect your personal and device data. By accessing our Services, you consent to these practices. If you disagree, please discontinue use immediately.

1. Scope

This Privacy Policy applies to personal data processed by Syvax software platforms and services, including but not limited to:

Exclusions:

Note: Supplemental notices may apply for specialized features (e.g., facial recognition).

Geographic Availability:
Our Services are available in select regions, including the United States, Southeast Asia, and the Middle East.
We do not offer services in jurisdictions where our current infrastructure or legal frameworks are incompatible (e.g., due to data localization requirements).

2. Information We Collect

We gather data from the following sources:

2.1 Information You Provide Account Registration: Email, country, device serial number (required for warranty/service). Public Content: Messages, reviews, or shared media on our platforms. Camera Access Controls: If you grant others access (e.g., via invitation links). Support Requests: When you Communicate with our customer service team. 2.2 Automated Data Collection Product Usage: Performance metrics (e.g., connectivity, storage, error logs). Video/Image Data: Captured footage, depending on your settings/subscription. Device Analytics: Diagnostics to enhance functionality and security.

Note: Refusal to provide required data may limit Service access.

2.3 To ensure the stable operation of Syvax or implement related functions, we will integrate some software development kits (SDKs) provided by third parties to achieve the aforementioned purposes. The third-party SDKs we have integrated are listed in the following inventory. You can access the data usage and protection rules of these third parties through the links or paths provided in the directory. Please note that due to reasons such as version upgrades and policy adjustments, the types of personal information processing by third-party SDKs may change. Please refer to their publicly announced official statements for the most accurate information.

YJOpenSDK：YJOpenSDK Privacy Policy Sentry：Sentry Privacy Policy

3. How We Use Your Information

Service Delivery Account management, alerts, troubleshooting. Product Improvement Software updates, feature enhancements. Analytics Usage trends, performance optimization. Marketing Promotions (opt-out available). Security & Compliance Fraud prevention, legal obligations (e.g., court orders).

4. Data Sharing

We disclose information only as necessary:

Affiliates: Global subsidiaries supporting operations. Service Providers: Partners assisting with hosting, support, etc. (under strict confidentiality). Legal Requests: If required by law or to protect safety. Business Transfers: Mergers, acquisitions, or asset sales. User-Controlled Sharing: You may share camera access via QR code.

5. Your Rights

Subject to the possible limitations of applicable laws, as a data subject, you have the right to know, access, correct, amend, delete, restrict processing, transfer data, object to decisions made solely based on automatic processing, and not be discriminating against for exercising your personal data rights. Furthermore, you can withdraw your consent and object to our processing of your personal data based on legitimate interests. You can also file a complaint with the regulatory authority.To exercise these rights, email: [email protected]. We will do everything possible to ensure that you can successfully exercise your rights in accordance with applicable laws and regulations. When you need to exercise your rights, we may ask you verification questions to protect your personal data. If you have any questions about this policy or encounter problems when exercising your rights, you may send your request in writing to the email address provided in this policy. We reserve the right to charge a reasonable fee for data access or correction requests that are obviously unfounded or overly cumbersome. Please note that rights regarding personal information vary among different jurisdictions due to differences in applicable laws and regulations. For detailed information on specific rights and applicable response times, please refer to the attachment.

6. Data Transfers

Your information may be processed and stored outside of the country where you live, where we have facilities or where we have service providers, including the US. The data protection rules in these countries may be different from those in the country where you reside.

7. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect their data.

8. Security & Retention

Protections: Encryption, access controls, and audits. Retention: Data is kept only as long as necessary (e.g., for subscriptions, legal needs). No system is 100% secure—use strong passwords and enable two-factor authentication.

9. Policy Updates

We may revise this policy. Significant changes will be notified via email or in-app alerts. Continued use constitutes acceptance.

10. Contact Us

For questions, requests, or complaints:

Email: [email protected]

Effective Date: [2025-04-10]

Attachment: Additional Provisions for Specific Jurisdictions

1 The United States 1.1 Identity Verification This section aims to inform California consumers of their rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). As we offer a uniform form of service, this section also applies to customers in other regions of the United States. According to CCPA and CPRA, we constitute an “enterprise”.

1.2 Rights of Data Subjects According to the CCPA and CPRA, consumers in California have the right to know, access, correct and delete their personal information. California consumers also have the right to opt out of the sale or sharing of their personal information by enterprises and are entitled to exercise California’s privacy rights without discrimination. We will not sell or share the personal information of California consumers (as defined by California law), nor will we discriminate against consumers on the basis of privacy rights requests. Furthermore, we will not use or disclose sensitive personal information, so users do not need to exercise restricted rights under California law. We will respond to consumers’ requests within 45 days.

1.3 Do Not Track (DNT) We will Not continuously Track our customers on third-party websites to provide targeted advertisements, and therefore will not respond to the “Do Not Track” (DNT) signal.